Refunds & credit problems

If a payment or generation does not look right, start with the order or room in your account so we can check the original request.

Technical failures

A confirmed technical failure releases the credit reserved for that request. If a request is still being checked, its credit remains reserved until the status is resolved. Do not submit it again to try to recover the first result.

Request a refund review

Open your account, find the order, and select “Request refund review.” Explain the issue and submit. We store the request for review; submitting it does not issue an automatic refund or confirm that money has reached your account.

Unused paid credits and the order history are considered during review. Trial credits have no cash value. Credits used by a completed request are not automatically refunded when you delete the result or change your style preference. Applicable mandatory consumer rights are not limited by this policy.

Visual defects

From My rooms, use “Report a problem” and describe the defect. A completed image can still contain AI mistakes. A report is reviewed separately from technical job status and does not guarantee an adjustment.

Refund status

Requested means the case has been received. Pending means the refund is still processing. Only a confirmed refund status indicates that the payment provider has recorded a refund; bank posting time may differ.

For help, contact contact@roomlooklab.com.